Track Your Order

Frequently Asked Questions

What is MTO (Make to order)?

MTO is production process where item is manufactured only after a confirmed order is received, rather than being pulled from pre-made stock.

Do I need to pay immediately for a pre-order?

Yes, full payment is required at the time of placing a pre-order.

If I order both pre-order and in-stock items, will they ship separately?

Yes, pre-order and in-stock items will be shipped separately. But if you want them to go together, please contact us

What are the return conditions?

Returns are accepted within 30 days of delivery if items are:

• Unopened

• Unused

• In original packaging and resale condition

What are the refund conditions?

You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.

Is the estimated arrival date accurate?

Arrival dates are estimates based on vendor information. Delays may occur due to production or logistics issues. We will provide updates as they become available.

How do I track my order?

• Step 1: Once your order ships, you'll receive an email with your tracking number.

• Step 2: Use it to check progress on the carrier's website or any third-party tracking platform.

• Step 3: If tracking hasn't updated for a long time, please contact us.

Contact US

Collaboration

Customer Support

Collaborations, media, press, and brand partnership requests.

Order inquiries, shipping questions, and after-sales support.

mpstudio.gao@gmail.com

mpstudio.gao@gmail.com